Accessibility & Feedback


Accessibility Statement for Downing Property Services Ltd

This accessibility statement pertains to This website is operated by Downing Property Services Ltd. We strive to ensure that as many people as possible can access and understand the content on this website.

Scope of the Document

This document specifically addresses the accessibility of content hosted on the WordPress CMS platform at Downing Property Services Ltd manages various websites hosted on different frameworks and platforms, including WordPress Content Management System. Please see each website individually for its accessibility statement.

Using the Website

Our goal is to make this website as accessible as possible. We follow principles of usability and universal design, aiming to meet Level 2 (AA) of the Web Content Accessibility Guidelines (WCAG) 2.1.

Key aspects of accessibility include clear and understandable text, easy zooming up to 200%, keyboard navigation, multi-device access, and compatibility with speech recognition software and screen readers.

Website Accessibility

While we continuously work on improving the website’s accessibility, we acknowledge that some areas are not fully accessible. These include insufficient colour contrast on certain pages, limited accessibility of downloadable files (e.g., PowerPoint and PDFs) for screen readers, lack of captions for videos, and challenges in keyboard navigation for specific pages and content structures.

Feedback and Contact Information

If you need information from this website in an alternative format, please reach out to us at

Reporting Accessibility Issues

We value your feedback and are committed to enhancing the accessibility of this website. If you encounter any accessibility problems or believe we’re not meeting the required standards, please contact us at

Enforcement Procedure

For concerns regarding accessibility compliance, please contact You can also contact the Equality Advisory and Support Service (EASS), as the Equality and Human Rights Commission (EHRC) enforces the accessibility regulations.

Technical Information

Downing Property Services Ltd is dedicated to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website partially complies with the Web Content Accessibility Guidelines version 2.1 AA standard, with specific non-compliant areas outlined below.

Non-Accessible Content and Reasons

Certain aspects of the website do not fully comply with the accessibility guidelines due to reasons such as:

  • Some PDFs and downloadable files may not be fully accessible
  • Some video content may not have captions or transcripts (if applicable)

Content Not Within Scope

Content such as PDFs or documents published before 23 September 2018 and pre-recorded time-based media (e.g., YouTube videos) published before 23rd September 2020 are exempt from meeting accessibility regulations.

Improvement Efforts

We are committed to improving the accessibility of our website by enhancing navigation and search systems and reconfiguring our content.


We take a positive approach to all complaints and we aim to improve our service as a result of tenant feedback which is important to us.

Downing aims to provide a high quality service. Your comments, feedback and complaints can provide us with valuable information that allows us to assess our standards and performance in order to review our policy and procedures and improve service delivery.

A complaint can be summarised as an expression of dissatisfaction with the standard of service or a lack of action that affects those customers using the service.

If you have a complaint you can report the matter directly at the relevant site to the Property Manager in the first instance.

If you are unhappy with the way we have dealt with your complaint you should email, alternatively write to:

Downing Property Services Ltd
5 Myrtle Street
L7 7DN

We will send you an acknowledgement of any complaint within two working days.