Administrative Coordinator

Administrative Coordinator

Liverpool

Full-time

Permanent

We have an exciting opportunity for an experienced Administrative Coordinator to join our team based at our modern Head Office in Liverpool City Centre. We are looking for a dynamic individual who thrives in a fast-paced environment and has excellent interpersonal and administration skills.

The role requires you to provide administrative support to our wider sales team, working across both national and international markets, including data entry, generating sales reports and processing tenant booking applications. Quality customer service is paramount, as are excellent relationship management skills and strong attention to detail.

Downing are a family-owned, award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial properties across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline

Key Responsibilities:

• Ensuring all sales enquiries are responded to and processed within appropriate timeframes; successfully converting general enquiries into sales.
• Managing the sales booking processes, e.g., obtaining applications and documentation.
• Updating the team and CRM system of bookings and information.
• Supporting the wider sales team with admin tasks and training of the booking systems.
• Supporting the sales and marketing teams to successfully generate and create sales.
• Updating both Operations teams and CRM systems of all agreed bookings and relevant information.
• Process tenant applications via the electronic booking system.
• Understand, analyse and interpret data to generate sales reports.
• Updating accommodation agents of booking availability and prices.
• Liaise with internal and external teams, developing and maintaining strong relationships.
• Supporting all teams with sales / admin support as required.

Key Requirements:

• Previous experience within a Sales / Admin role.
• Proven ability to build and maintain strong, professional relationships.
• Strong attention to detail.
• Familiar with online communication apps and platforms.
• Excellent IT skills, including a strong knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent communication skills, both written and oral.

Desirable Skills / Experience:

• Experience working with international accommodation agencies.
• Experience using booking / CRM systems within a data compliant environment.
• Experience within Student Accommodation or University sector.

Benefits:

• Competitive Salary
• 25 days holiday + bank holidays
• Company Pension Contribution
• Gym Access
• Modern Office in the centre of Liverpool’s Business district
• Employee Assistance Program
• Life Assurance Cover