Sales & Marketing Coordinator

Sales & Marketing Coordinator

Liverpool

Full-time

Maternity Cover – 12 Month FTC

Downing are family-owned, award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial properties across the UK. We have been operating for over 30 years and currently have 14 operational student accommodation schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline

We have an exciting opportunity for a Sales & Marketing Coordinator to join our team in our recently refurbished, modern Head Office in Liverpool City Centre. We are looking for a dynamic individual who thrives in a fast-paced environment and has excellent interpersonal skills.

The role requires you to provide interim support to both our domestic and international markets, managing our day-to-day relationships with international accommodation agents, supporting our sales and administrative functions and producing marketing collateral for the use of agents.

To maintain our market share, drive sales, and achieve 100% occupancy, you’ll collaborate daily with both internal and external stakeholders. You must be able to identify solutions to ensure all stakeholder needs and demands are met whilst driving the best results for the business.

Quality customer service is paramount, as are excellent relationship management skills.

Key Responsibilities:

• Managing both customer, and international accommodation agent enquiries
• Ensuring all sales enquiries are responded to and processed within appropriate timeframes; successfully converting general enquiries into sales
• Managing the sales booking processes, e.g., obtaining applications and documentation
• Updating both Operations teams and CRM system of all agreed bookings and relevant information
• Produce marketing collateral for the use of agents
• Tracking budgets for commissions and lettings
• Understand, analyse and interpret data to generate sales reports as and when required
• Assist in the negotiation of marketing fees and commission structures with external accommodation agents
• Updating accommodation agents of booking availability and prices
• Liaising with our China office to discuss market trends, agent requests, agent feedback, market trends, competitors etc.
• Providing our China office with suitable training and marketing materials
• Assisting in growing our presence emerging international student markets
• Arranging agent visits, live streams, filming etc. with Operations teams
• Regularly tracking agents’ performance
• Reconciling payments and commissions
• Reconciling budgets and incentives

Key Requirements:

• Previous experience within a Sales / Admin role
• Proven ability to build and maintain strong professional relationships
• Strong attention to detail
• Familiar with online communication apps and platforms
• Excellent IT skills, including a strong knowledge of Microsoft Word, Excel and PowerPoint
• Excellent communication skills, both written and oral

Desirable Skills / Experience:

• Experience working with international accommodation agencies
• Experience using booking / CRM systems within a data compliant environment
• Experience within Student Accommodation or University sector
• A working knowledge of Canva, Kinetics and HubSpot

Benefits:

• Competitive Salary
• 25 days holiday + bank holidays
• Company Pension Contribution
• Gym Access
• Modern Office in the centre of Liverpool’s Business district
• Employee Assistance Program
• Life Assurance Cover